PBJ's Party Policies
Reservations: Please call or e-mail us to schedule your party no later than 3 – 4 weeks in advance of your desired party date. Once you have chosen a party date and time, we will hold your reservation for one week to give you time to
complete the guest list, sign the party agreement, and return it to us with your deposit. Your deposit will secure your reservation, and we will begin finalizing and mailing the custom invitations.
Deposit: A non-refundable $200 deposit is required to secure your party
Forms of Payment: We accept credit cards, cash, check or money orders made payable to Peanut Butter & Jelly Factory. The balance of the party is due the day of the party. If you prefer to pay by credit card, the final amount can be paid by credit card on the date of the party. We have handheld equipment that can accommodate credit card payments.
Gratuity & Tipping: A gratuity is not required, but is accepted and always
appreciated for a job well done.
Minimum/Maximum Attendance: Our party packages are designed for a
minimum of 8 guests (including the guest of honor), and a maximum of 8
guests (including the guest of honor). Parties smaller than eight will be
charged for the minimum of eight children. Parties may exceed 8
children if combining girls’ and boys’ themes, however, Peanut Butter & Jelly Factory will
charge a $75 fee for an additional hostess to attend the party. Table service prices are for up to 12 children. A
prorated charge will be added for additional table settings needed for more
than 8 children attending. Each additional child added over the maximum of 8, will be charged at $20 per each additional child.
RSVP Confirmation: Please contact us at least one week prior to your party
to confirm your final guest count. This will be the number we use to
determine appropriate quantities for costumes, favors, crafts, and food (if
applicable), and we will charge accordingly.
Attendance of Guests: Some guests may not show up to the party, even if
they RSVP. Please remember that we charge according to the final guest
count that you provided prior to the party, not the number of children that
Siblings of Guests: Our party packages cover only the guest of honor and
their guests. Please include any siblings in the final guest count if you
would like for them to participate in the party activities.
Late Arrivals: Please advise all guests that the party will begin promptly at
the scheduled time. All activities are carefully planned out, and any child
arriving late may join the activities at the point that they have progressed.
This is necessary to ensure the least amount of disruption to the party,
and your understanding is appreciated in this matter.
Discipline and Non-Participation: The party hostess is responsible for the
flow of the party and the party activities. We kindly ask that you monitor
disruptive behavior and attend to any child who does not want to
participate. This will help us to provide the best possible party experience
for you and your child.
Guest Attire: Many of our parties include costumes/dress up. The children
do not get undressed, and we asked that the girls come prepared wearing a
leotard, bathing suit or slip to wear under their party attire. Boys wear
costumes over their clothes. Girls attending a princess party have the
option of bringing along a pair of dress shoes to wear with their dress.
Food Allergies: If you choose to hire Peanut Butter & Jelly Factory to provide a
catered menu for your event, it is the responsibility of the client to check
with party guests for specific food allergies. Should any of your guests
have severe food allergies, we suggest that either you or the child’s parent
provide an alternate menu for that child.
Adults at the Party: We ask that the parent(s) of the birthday child please stay
for the duration of the party to attend to possible needs of the children.
The parents of guests are welcome to stay and enjoy the fun, but we ask
that onlookers keep the noise level to a minimum so the children do not get
distracted and can adequately hear instructions from the hostess.
Outdoor Parties: If the weather is nice, you may take the party outdoors to
a clean, non-grassy, non-dirt area such as a patio, deck, or garage. The
children will not be permitted to go into grassy or dirt areas while in attire
and accessories provided by Peanut Butter & Jelly Factory. Please be aware,
Peanut Butter & Jelly Factory will not be responsible for applying sunscreen or
insect repellent on children. Client may be responsible for damage caused
to costumes from these products. We reserve the right to determine if the
outdoor area is suitable for our equipment. Please provide an area indoors
for the children to change into costumes. In addition, please have an indoor
back-up location available to accommodate all guests in case of inclement
weather conditions. Remember that children may not want to dress up and
may not enjoy the party as much if it is hot and humid outside. Please
advise Peanut Butter & Jelly Factory of the possibility of an outdoor party in
Inclement Weather/Illness: In the case of severe weather or unforeseen
circumstances/illness, Peanut Butter & Jelly Factory reserves the right to
reschedule your party. If you choose to cancel the party due to severe
weather or illness, please remember that your deposit is non-refundable.
We will gladly work with you to reschedule your party for an alternate date.
Please be advised, if new invitations, food or beverages are needed there
will be an additional charge.
Cancellations and Rescheduling: Once your party is booked and the deposit
is paid, the party can only be postponed one time. Based on availability, we
will gladly work with you to reserve an alternate date for your party. If you
decide to cancel your party for any reason, the deposit is non-refundable.
Please remember, there will be an additional charge if you wish to re-send
invitations to your guests.
Travel Fee: A set fee of $25.00 will be charged for any travel from 35 to 45
miles outside our offices in Katy, Texas. Standard GPS software will be utilized to determine exact route and miles. For every mile traveled over 45 miles, an
additional $1.00 per mile will be added to the final balance of the party.
Travel rates will increase to $2.00 per mile traveled over 60 miles. Please
remember while calculating a travel fee, mileage will be counted going to
and coming from the party. Peanut Butter & Jelly Factory reserves the right to
refuse to travel to locations further than 45 miles from our offices in Katy, Texas.
Parking: Please allow ample space in your driveway or in front of your
home for us to park, as we will have heavy items to carry into your home.
In case of rain or inclement weather, entrance through a covered garage would be greatly appreciated!
Liability: Peanut Butter & Jelly Factory, its owners, and employees assume no
responsibility or liability for accidents, choking, allergies relating to food items,
clothing, or make-up, injuries to party guests, or property damage. As
professional event planners, we can assure you we will provide a safe and
entertaining environment for your guests, and will treat your home like our own home.
Damage: We understand that accidents can happen, however, the client
may be held responsible for excessive damage sustained to costumes and
property of Peanut Butter & Jelly Factory.
Other Considerations: For purposes of maintaining the highest quality of
our costumes, we kindly ask that any food and beverages that will be
served to the children while in costume be approved beforehand.
Beverages should be light colored or clear (no cola products or fruit punch)
and please, no food items containing tomatoes, tomato sauce or dark
colored jellies. We reserve the right to refuse certain food items that may
damage our costumes. Please let us know beforehand what food items you
would like to serve. Although we understand accidents may happen, the
client may be held responsible for excessive damage to Peanut Butter & Jelly Factory’s property.
· If selecting one of our table services, provide enough space for the tables and chairs we will bring.
· Provide safe, clean areas for other activities: craft area, make-up and dressing area, and an area for games and/or ceremonies/fashion show.
· Provide a gathering place for parents of the guests if you want them to stay.
· Provide a smoke free environment.
· Please remain with the party at all times.
Peanut Butter & Jelly Factory has provided this account of our policies and
terms of service with the assumption that you have read and agree to our
policies before signing the Party Agreement. Please ask for clarification if
there are any questions regarding the above policies before reserving your
Peanut Butter &Jelly Factory
Creating children's special themed party events year round.
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